Apartment Review: Chez Moi Apartments & Nolan Realty
Tuesday, October 2nd, 2007
Last January my best friend started searching for an apartment here in Austin. In mid January we stopped by the office at Chez Moi and gathered some brochures on the apartment layouts. He liked the attached garages so on January 18th we returned and he fell in love with a 1-bedroom unit with wood flooring shown to us by a woman named, Pam. We went back to the main office and Pam looked up the availability of the apartment, gave us a copy of the floor layout and wrote down the apartment number on it. She informed us that the apartment would be available on March 17th. We thought that was a long time for an apartment to be vacant but when we questioned Pam she told us that the apartment needed work and that they would be replacing the linoleum. The time frame fit in well with his schedule so he accepted the date and thought nothing further of it and a couple of days later, on January 23rd, he gave Pam his deposit.
Fast forward to March 17th, his move-in date. Adam’s father came to town to assist his brother and me with the move. We stopped into the office that morning, paid the remaining rent and picked up his keys and garage door opener and headed back to his brothers house to get the truck loaded with his belongings.
When we returned to the complex with the truck, it was immediately apparent that we had the wrong apartment. The wrong garage door opened, there were no hardwood floors and the front door was in the wrong location! We went around the corner and discovered that the correct number for the apartment he’d chosen was not the same number Pam had written down on the layout she’d given us. Not being familiar with the apartments, we had never realized her mistake.
We left the truck loaded outside and went to the office and spoke to Pam about the situation. She said, “Do you want your money back and we’ll tear up the lease”? We looked at her dumbfounded.
